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Return Policies
A Return Goods Authorization (RGA) number is required for all returns.
An RGA number is valid for 30 days.
DO NOT WRITE ON THE PRODUCT BOX! The RGA number should be visible on the shipping label.
National Label & Ribbon does not accept returns of Printheads, colored ribbons and any custom item.
Misships must be claimed within 15 days of National Label & Ribbon invoice date.
Product will be returned to the customer under the following circumstances:
- If a product is returned missing any components sent with the original order.
- If the condition of the returned product is in any way misrepresented.
- If the received product is damaged in any way.
- If there is not a valid and visible RMA number.
- If a product returned on a DOA is tested as a full functioning product.
- If product is received over 30 days after the date the RGA number is issued.
- If a product is not returned in the original packaging and/or box.
Customer is ultimately responsible for the condition of the returned items. These policies should be communicated to their end-user customers.
The Customer is responsible for costs incurred by National Label & Ribbon due to misrepresentation of the condition of product.
The Customer is responsible for freight when returning products.
Product that is discontinued/obsolete from the supplier does not qualify for a return.
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NO open box returns for non-DOA products. Product box must be clean and undamaged, with no marks of any kind. This includes writing, stamps, or shipping labels, i.e., written RMA numbers. All products must be double boxed.
Original manufacturer's packaging, both inside and outside must be used. Returns must be complete with all manuals, cables, warranty cards, static bags, etc., just as the Customer received them. ALL LABEL AND RIBBON RETURNS MUST BE IN FULL CASE QUANTITIES.
Customers have 30 days from date of invoice to request a non-DOA return. The RGA # issued is valid for 30 days from issue date.
There will be a restocking fee on returns resulting from customer error up to 25%.
Non-DOA configured product may not be returned.
For customers on credit terms, credit will be applied to your account when the product is received by National Label & Ribbon.
For customers on C.O.D. or Credit Card status, replacement product will be sent upon receipt of product by National Label & Ribbon. If desired, we will send replacement product at your normal C.O.D./Credit Card status and you can request from the credit department a refund/credit to your card when the returned product is received by National Label & Ribbon.
Customer is responsible for freight costs when returning product.
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Refer to Manufacturer's Warranties and Returns Policies, available on the National Label & Ribbon web site under our Support section.
If the product is tested and the problem is not duplicated, there may be a no problem found fee charged to the Customer.
Products that show signs of use are not returnable to National Label & Ribbon as DOA.
For customers on credit terms, credit will be applied to your account when the product is received by National Label & Ribbon. Replacement product will be sent in advance, freight free via UPS Ground.
For customers on C.O.D. or Credit Card status, replacement product will be sent upon receipt of product by National Label & Ribbon. If desired, we will send replacement product at your normal C.O.D./Credit Card status and you can request from the credit department a refund/credit to your card when National Label & Ribbon receives the returned product.
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